Customer Experience Executive

Yêu cầu

• Analyze customer pain points / needs among several cohorts and touch points to identify the most impactful initiatives to improve CLV
• Benchmark leading actors in customer experience & understand the market to propose the best implementation of CLV initiatives for Maison JSC customers
• Create & manage CX project roadmap, and drive the initiatives to implement your vision
• Coordinate task teams around CX initiatives from initiation to successful implementation
• Modelize and implement programs that will improve organic acquisition and retention while fitting in the customers’ journey (loyalty, referral)
• Operate autonomously; drive programs end to end including business goals, technical solution (with the support of relevant teams) and all customer and seller-facing aspects

Yêu cầu có kinh nghiệm

• Preferred master’s degree in business / economics / finance / marketing
• Minimum 2 years of solid B2C and/or strategy background
• Excellent project management skills, including demonstrated ability to think end-to-end, manage long-term projects and manage multiple projects simultaneously
• Exceptional data management skills, SQL is a plus
• Strong negotiation skills / ability to convince and influence teams
• Strong ability to investigate problems at hand, dive deep to the root cause of a problem, find systematic gaps, support it with analytical data and finally address the issue
• Result oriented, strong commitment to deliver expected outputs
• Ability to learn and highly adaptive

Mô tả

Please kindly email your resume and cover letter to tuyendung@maisonjsc.com or apply directly at our office at 19^th Floor, Vincom Center, 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam.                                                                              

Thông tin liên hệ

Vui lòng gửi hồ sơ của bạn tới: tuyendung@maisonjsc.com hoặc Tải lên đây