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Back Wednesday 30, Jun, 2021

MAISON LOYALTY PROGRAM

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At Maison, we always care and strive to bring the most memorable experiences to our customers. July 1st 2021 will be an important milestone in that journey, when Maison can bring to customers the Maison Loyalty Program with a series of attractive privileges:

- Synchronize customer information at all brands of Maison's system, so that customers will accumulate points and get benefits from all transactions instead of just at a single brand as before.

- Accumulated points can be used for many purposes: directly subtract from the next purchase bill, redeem vouchers and gifts...

- Easy to track and update with MaisonOnline mobile app: view accumulated points, member rank, stores address, feedback on our products and services, join challenges to get bonus points.

 

1. HOW TO BECOME A LOYAL CUSTOMER OF MAISON?

All Customers who buy goods at MAISON with registered names and phone numbers will be recorded as MAISON Member Customers. At any time during the promotion period, if the customer has the total value of purchases at MAISON that corresponds to the conditions below, they are entitled to EXCLUSIVE benefits under the Promotion Policy.

Conditions for each rank:

- Premier: applicable to customers with total spending under VND 20 million

- Elite: applicable to customers with total spending from 20 million to less than 50 million

- Platinum: applicable to customers with total spending from 50 million to less than 100 million

- Diamond: applicable to customers with total spending of 100 million or more.

2. BENEFITS FOR LOYAL CUSTOMER

- Accumulated points are valid for 12 months from the date of purchase

- Total spending calculated on both full price and discounted purchase invoices.

For Birthday Offer, Maison has the following conditions:

Conditions to apply Birthday Voucher:

- Voucher is only valid for use in birthday month (Valid until the end of the 28th, 30th or 31st depending on the actual months).

- Customers must claim this voucher on the MaisonOnline app and open the barcode for store staff to scan to use.

- You should update your birthday before the 25th of the previous month to receive this bonus, otherwise you will have to wait for the next birthday offer.

- Note, you can only update your birthday twice (the first time you register the information on the app and the second time is to change if there is an error) but you will still only receive this birthday bonus point once a year.

3. HOW TO JOIN

3.1. CREATE ACCOUNT:

New customers or customers who have never provide information at Maison:

- Customers create their own accounts on MaisonOnline mobile app, or,

- Account will be automatically created on the system when customers shop at Maison's stores and provide phone number to store staffs.

Customers who have shopped at Maison:

- An account will be created on the system using the phone number that the customer has registered before

- For non-VIP customers, by the end of June 30: the account will be automatically updated to Premier rank.

- For VIP customers by the end of June 30th: the account will automatically update the highest rank, which is Diamond.

Mobile application name: MaisonOnline

Download at:

System

App Store (iOS)

Play Store (Android)

Link

https://apps.apple.com/us/app/maison-online/id1565132130

https://play.google.com/store/apps/details?id=com.maisonjsc.online

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3.2. ACCUMULATE POINTS: 

Points will start to be accumulated for all customers from their first purchase invoice since the first date applying the Loyalty program.

3.3. USAGE:

- Customers download the MaisonOnline app on their phones to log in, update their personal information, and track their accumulated points and exclusive benefits.

- Customers will have to give their registered phone number to the store staffs when shopping to accumulate points.

- Points will still be accumulated regardless of whether the customer has the MaisonOnline app or not, however, Maison encourages customers to use the app so as not to miss out on exclusive benefits only available on the app.

4. OTHER PROVISIONS

- MAISON will not be responsible for handling the benefits of the Customer if the information provided by the Customer is not complete and accurate, or if the time limit for benefits is exceeded as prescribed by the program.

- All conditions and preferential policies when participating in the Loyalty program may change depending on the regulations from time to time of MAISON RETAIL MANAGEMENT INTERNATIONAL.

- Loyalty Program does not apply to customers who buy wholesale, buy goods for the purpose of buying and reselling.

5. CUSTOMER SUPPORT

Hotline: 1900 252 538

Email: customercare@maisonjsc.com

Working time: 9am - 6pm Monday to Friday

Address: 189 Duong Ba Trac, Ward 1, District 8, HCMC.

Register Member