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Frequently Asked Questions

Information on PRODUCTS

How can I get a MAISON membership card or a brand’s VIP card?

The term and condition of each card/brand is different form one program to another. Please refer conditions below:

- BRAND’ VIP PROGRAM

BRAND

BRAND’S VIP PROGRAM

Mango

VND 11.000.000/single bill (full-priced items)

Pedro

VND 7.500.000/ single bill (full-priced items)

Charles & Keith

VND 9.000.000/ single bill (full-priced items)

Oasis

VND 8.000.000/ single bill (full-priced items) or Cumulative spending of VND 20.000.000 within the last 3 months.

Warehouse

Vincom: VND 10.000.000/ single bill (full-priced items)
Hoang Thanh, Parkson: VND 8.000.000/ single bill (full-priced items)
Bitexco: VND 6.000.000/ single bill (full-priced items)

Or Cumulative spending of VND 20.000.000 within the last 3 months.

Accessorize

VND 4.000.000/ single bill (full-priced items)

Havaianas

VND 2.000.000/ single bill (full-priced items)

Coast

VND 33.000.000/ single bill (full-priced items)

Karen Millen

VND 43.000.000/ single bill (full-priced items)

Max&Co

VND 43.000.000/ single bill or accumulated spending within the last 30 days (full-priced items)

Christian Louboutin

VND 150.000.000 within the last 12 calendar months (full-priced items)

(*)Other brand: Topshop Topman, Miss Selfridge, Dorothy Perkin, NYS: no VIP program.

- MAISON LOYALTY PROGRAM:

GRADE

MAISON LOYALTY PROGRAM

MAISON MEMBER

Sign up at any store belonging to Maison Group – Please share all your information (Name, Mobile phone, ID number, Address, Email) in order to be part of the program

PLATINUM MEMBER

To enjoy the Platinum card and its benefits, you need to accumulate a minimum of VND 40.000.000 of purchases in the last 12 calendar months

VIP MEMBER

To enjoy the VIP card and its benefits, you need to accumulate a minimum of VND 80.000.000 of purchasesin the last 12 calendar months

What are the benefits of being a brand’s VIP customer?

Each VIP will enjoy a 10% discount at the counter of the brand you hold a card for , or to ALL brands if you are a Maison VIP member.
Additionally you will receive the most updated information on new collections, special events and other promotions during the year. You will receive special offers from Maison’s collaborative partner programs. What’s more? Maison Group is currently working on offering special deals with external partners ONLY to our VIP customers.
On your birthday, you will receive a20% discount on purchases that can be applied across Accessorize, Coast, Karen Millen, Oasis, Warehouse and Pedro*
Please present your VIP card at the cashier for being entitled to the discount.

*10% discount at Pedro

What are the benefits of being a MAISON membership?

Once you sign up for MAISON membership, your points will be accumulated according to the program you are a member of. Your points can be used to receive discounts as you shop at any brands with the Maison Group. 
For more information about the points gained and how to use your points, please refer to the Maison Loyalty program instructions below.

 

VIP

PLATINUM

MAISON MEMBER

REWARDS

10% off at the counter or 12% in cumulated points

5% (In cumulated points)

2% (In cumulated points)

You will also receive the most updated information on new collections, special events, promotions and any special offers from Maison’s collaborative partner programs.
Please present your Membership card/Identification card at the cashier for verification.

I have lost my card – My card has been stolen. Can I have it replaced?

If your card is lost or stolen, the card can be replaced.  Your loyalty points will be automatically transferred to your new card upon replacement and activation. Please contact your nearest store or our Customer Service Department through e-mail at customercare@maisonjsc.com or hotline 1900252538. Our customer service representatives are available to help you during business hours: from 9am - 12pm and from 13h to 18h, all days of the week including Saturday and Sunday.

How long are memberships valid? How can I renew my membership card?

Your Membership card is valid for 12 months from its activation date, except for the Christian Louboutin brand. For Membership card renewal, please refer to the following renewal program:

- BRAND’s VIP PROGRAM

BRAND

THE RENEWAL BRAND’S VIP PROGRAM

Mango

VND 11.000.000/single bill (full-priced items)

Pedro

VND 5.250.000/ single bill (full-priced items)

Charles & Keith

VND 6.300.000/ single bill (full-priced items)

Oasis

VND 6.400.000/ single bill (full-priced items)

Warehouse

Vincom: VND 8.000.000/ single bill (full-priced items)

Hoang Thanh, Parkson: VND 6.400.000/ single bill (full-priced items)

Bitexco: VND 4.800.000/ single bill (full-priced items)

or cumulative spending of VND 70.000.000within 1 year

Accessorize

VND 3.000.000/ single bill (full-priced items)

Havaianas

VND 2.000.000/ single bill (full-priced items)

Coast

VND 11.000.000 / single bill or accumulated within 30 days (full-priced items)

Karen Millen

VND 20.000.000 / single bill or accumulated within 30 days (full-priced items)

Max&Co

VND 20.000.000 / single bill  or accumulated within 30 days (full-priced items)

Christian Louboutin

Permanent

- MAISON LOYALTY PROGRAM

GRADE

THE RENEWAL MAISON’S MEMBERSHIP PROGRAM

VIP

Accumulate a minimum of VND 50.000.000 within 12 calendar months from your last purchase

PLATINUM

Accumulate a minimum of VND 30.000.000 within 12 calendar months from your last purchase

MEMBER

Accumulate a minimum of VND 5.000.000 within 12 calendar months from your last purchase

My card is about to expire – Can I have it extended?

The renewal of the Maison membership card and Brand’s VIP cards are different from one program to another. In order to check the terms and conditions of your current program, please refer to the Renewal conditions section. 

My Maison membership card has already expired – can I get my points back?

Unfortunately, if your card has already expired, your accumulated points will be lost and cannot be redeemed.
At any time you can register for another card.

Can I transfer my membership information to someone else?

The Maison membership card and brand’s VIP Card is unique and valid for the owner only. Points are non-transferable.

Can I get 10% discount immediately on total bill when paying 80.000.000 VND at the very first time?

After 24 hours, your grade will be upgraded automatically to “VIP member” and you will be eligible for a 10% discount on your future purchases.

Can I accumulate 5% spending immediately on the bill when I purchase VND 50.000.000 on my first purchase?

Yes – your points will be automatically added to your account. Please allow us a few days to have your card activated and shipped to you. You will be able to use the points earned 7 to 15 days after your card has been activated.

How can I check my loyalty point/my grade?

To keep track of your loyalty points/grades you can either ask at our stores of contact our Customer Services Department. Please contact our Customer Services Department by email at customercare@maisonjsc.com or hotline 1900252538. Our customer service representatives are available to help you during business hours: from 9am - 12pm and from 13h to 18h, all days of the week including Saturday and Sunday.

What is the difference between a Maison membership card and an individual brand VIP card?

To own a brand’s VIP card, you have to purchase a single bill to meet the requirement of each brand. With an individual brand card you will receive benefits from that brand only. With a Maison membership card, you can accumulate loyalty points from all of Maison’s brands and get discounts from all brands under the Maison group. 

I have both a Maison membership card and a Brand’s VIP card, can I use both of them together? Brand’s VIP card for getting discount 10% and MAISON membership card for points accumulation?

At any given time you can use only one of your cards.

How can I change my information?

Please send your old and new information by emailing us at customercare@maisonjsc.com or hotline 1900252538. Our customer service representatives are available to help you during business hours: from 9am - 12pm and from 13h to 18h, all days of the week including Saturday and Sunday.

I would like to use my cards to buy - what can I buy with my points?

Your points can be used for all brands at Maison Group. You can use your points on all items, both full price and discounted.

How Do I earn points?

You can get points on all items, excluding markdown promotions over 30% and purchases in combination with other promotions. 
You will receive points based on the cash value of your purchases and not on purchases made using points.

I am VIP card owner, can I use my benefits (10%) on discounted items?

Yes – your benefits apply on all items

Register Member