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Frequently Asked Questions

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Exchanges policy

1. General terms:
No refund.
Each item only be exchanged once.
All exchanges are at the sole discretion of the Management and will be based on current store prices and merchandise of an equivalent value
The Management reserves the right to assess the age and condition of returned/defective merchandise before performing any repair or exchange
The Management reserves the right to amend its store policies and term & conditions for promotional and special project item(s) without prior notice.
The item to be exchanged must have the same or larger value from the original item. No change will be given if the exchanged item has less value than the original item.
Customer can only exchange eligible item(s) at the location where they purchased the item(s).
Exchange policy is not applicable for Maison Outlet store


2. Conditions:

- items must not be washed, worn, damaged, or have strange odor.
- All item(s) must be attached with original tags & box (if any)
- Customer must be able to provide original receipt from Maison including the item(s).


3. Exchange details:

Exchange policy is not applicable for markdown item(s), or item(s) purchased from Private Sale & Black Friday.

 

Brand Time-limit Excluding:
Warehouse
Oasis
Topshop Topman
Dorothy Perkins
Within 30 days of reciept. Underwear, swimsuit, & any type of accessories including (but not limited to) : shoes, bag, wallet, towel, sunglass, belt, jewellery, phone case, key chains…

Havaianas
Charles & Keith
Pedro
Skechers
Puma

MLB

Non-VIP customers: Within 15 days of reciept.
VIP customer: Within 30 days of reciept.
Sunglass, key chains, phone case, jewellery, socks, shoes care, & any type of accessories.
Coach Non-VIP customers: Within 7 days of reciept.
VIP customer: Within 14 days of reciept.
Perfume, jewellery, & any type of accessories
Trendiano
DSquared2
Tedbaker
Max&Co.
Non-VIP customers: Within 7 days of reciept.
VIP customer: Within 14 days of reciept.
Perfume, Underwear, & any type of accessories including (but not limited to) : shoes, bag, wallet, towel, sunglass, belt, jewellery, phone case, key chains…
Karen Milen
Max Mara
The Kooples
Non-VIP customers: Within 7 days of reciept.
Accessories: Within 3 days of reciept.
VIP customer: Within 14 days of reciept.
Accessories: Within 7 days of reciept.
Jewellery
Aojo
Mujosh
Non-VIP customers: Within 7 days of reciept.
VIP customer: Within 14 days of reciept.
 
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