Frequently Asked Questions
Information on PRODUCTS
Where can I find specific product information?
I want to exchange my product, is it possible?
I want to get a refund on my last purchase – What is the process?
You do not sell the items I am interested in - Can I have items shipped from overseas?
I have bought a product in Hanoi, can I return it in Saigon?
How can I know more about Maison discounts or information?
Information on our SHOPS
I am interested in your products, can I pay by installments?
Where can I find the shops around me for the brands I am interested in?
PROFESSIONAL PARTNERSHIPS
I would like to become a partner/ renew my partnership. Who do I need to contact?
I would like to sell my collection at Maison, is this possible?
I would like to submit my resume – to whom I can send my profile?
Information on VOUCHER
I received 2 gift vouchers, can I use them at the same time when purchasing at the store?
LOYALTY PROGRAM
How can I get a MAISON membership card or a brand’s VIP card?
What are the benefits of being a brand’s VIP customer?
What are the benefits of being a MAISON membership?
I have lost my card – My card has been stolen. Can I have it replaced?
How long are memberships valid? How can I renew my membership card?
My card is about to expire – Can I have it extended?
My Maison membership card has already expired – can I get my points back?
Can I transfer my membership information to someone else?
Can I get 10% discount immediately on total bill when paying 80.000.000 VND at the very first time?
How can I check my loyalty point/my grade?
What is the difference between a Maison membership card and an individual brand VIP card?
How can I change my information?
I would like to use my cards to buy - what can I buy with my points?
I am VIP card owner, can I use my benefits (10%) on discounted items?