Who we are
Looking for partnership?
WHY WORKING WITH US?
Information on PRODUCTS
Where can I find specific product information?
I want to exchange my product, is it possible?
I want to get a refund on my last purchase – What is the process?
Can I buy products online?
You do not sell the items I am interested in - Can I have items shipped from overseas?
I have bought a product in Hanoi, can I return it in Saigon?
I am very interested in an item that my friend bought in your store, but I cannot find it anymore – How can I get more information about it? How can I get it?
I am interested in an item I saw online (facebook and website), how can I locate a store or see if it is available or not?
How can I know more about Maison discounts or information?
Where can I register to the newsletter?
I cannot buy an item I like as I live far from the store. How can I place an order? What is the payment method?
Information on our SHOPS
What are your opening hours?
I am interested in your products, can I pay by installments?
Where can I find the shops around me for the brands I am interested in?
I would like to become a partner/ renew my partnership. Who do I need to contact?
I would like to sell my collection at Maison, is this possible?
I would like to submit my resume – to whom I can send my profile?
Information on VOUCHER
I work for a company and I am interested in buying to gift vouchers - What types of Gift vouchers Maison currently offer?
I received 2 gift vouchers, can I use them at the same time when purchasing at the store?
Why is there a minimum spent for the gift voucher?
How can I get Gift vouchers?
Where can I use the voucher?
How can I get a MAISON membership card or a brand’s VIP card?
What are the benefits of being a brand’s VIP customer?
What are the benefits of being a MAISON membership?
I have lost my card – My card has been stolen. Can I have it replaced?
How long are memberships valid? How can I renew my membership card?
My card is about to expire – Can I have it extended?
My Maison membership card has already expired – can I get my points back?
Can I transfer my membership information to someone else?
Can I get 10% discount immediately on total bill when paying 80.000.000 VND at the very first time?
Can I accumulate 5% spending immediately on the bill when I purchase VND 50.000.000 on my first purchase?
How can I check my loyalty point/my grade?
What is the difference between a Maison membership card and an individual brand VIP card?
I have both a Maison membership card and a Brand’s VIP card, can I use both of them together? Brand’s VIP card for getting discount 10% and MAISON membership card for points accumulation?
How can I change my information?
I would like to use my cards to buy - what can I buy with my points?
How Do I earn points?
I am VIP card owner, can I use my benefits (10%) on discounted items?
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