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Frequently Asked Questions

Policy

Exchanges policy

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Information on PRODUCTS

Where can I find specific product information?

I want to exchange my product, is it possible?

I want to get a refund on my last purchase – What is the process?

Can I buy products online?

You do not sell the items I am interested in - Can I have items shipped from overseas?

I have bought a product in Hanoi, can I return it in Saigon?

I am very interested in an item that my friend bought in your store, but I cannot find it anymore – How can I get more information about it? How can I get it?

I am interested in an item I saw online (facebook and website), how can I locate a store or see if it is available or not?

How can I know more about Maison discounts or information?

Where can I register to the newsletter?

I cannot buy an item I like as I live far from the store. How can I place an order? What is the payment method?

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Information on our SHOPS

What are your opening hours?

I am interested in your products, can I pay by installments?

Where can I find the shops around me for the brands I am interested in?

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PROFESSIONAL PARTNERSHIPS

I would like to become a partner/ renew my partnership. Who do I need to contact?

I would like to sell my collection at Maison, is this possible?

I would like to submit my resume – to whom I can send my profile?

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Information on VOUCHER

I work for a company and I am interested in buying to gift vouchers - What types of Gift vouchers Maison currently offer?

I received 2 gift vouchers, can I use them at the same time when purchasing at the store?

Why is there a minimum spent for the gift voucher?

How can I get Gift vouchers?

Where can I use the voucher?

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LOYALTY PROGRAM

How can I get a MAISON membership card or a brand’s VIP card?

What are the benefits of being a brand’s VIP customer?

What are the benefits of being a MAISON membership?

I have lost my card – My card has been stolen. Can I have it replaced?

How long are memberships valid? How can I renew my membership card?

My card is about to expire – Can I have it extended?

My Maison membership card has already expired – can I get my points back?

Can I transfer my membership information to someone else?

Can I get 10% discount immediately on total bill when paying 80.000.000 VND at the very first time?

Can I accumulate 5% spending immediately on the bill when I purchase VND 50.000.000 on my first purchase?

How can I check my loyalty point/my grade?

What is the difference between a Maison membership card and an individual brand VIP card?

I have both a Maison membership card and a Brand’s VIP card, can I use both of them together? Brand’s VIP card for getting discount 10% and MAISON membership card for points accumulation?

How can I change my information?

I would like to use my cards to buy - what can I buy with my points?

How Do I earn points?

I am VIP card owner, can I use my benefits (10%) on discounted items?

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