Customer Experience Executive

Job Description Detail

  • Analyze customer pain points / needs among several cohorts and touch points to identify the most impactful initiatives to improve CLV
  • Benchmark leading actors in customer experience & understand the market to propose the best implementation of CLV initiatives for Maison JSC customers
  • Create & manage CX project roadmap, and drive the initiatives to implement your vision
  • Coordinate task teams around CX initiatives from initiation to successful implementation
  • Modelize and implement programs that will improve organic acquisition and retention while fitting in the customers’ journey (loyalty, referral)
  • Operate autonomously; drive programs end to end including business goals, technical solution (with the support of relevant teams) and all customer and seller-facing aspects

Required Experience/Skills Detail

  • Preferred master’s degree in business / economics / finance / marketing
  • Minimum 2 years of solid B2C and/or strategy background
  • Excellent project management skills, including demonstrated ability to think end-to-end, manage long-term projects and manage multiple projects simultaneously
  • Exceptional data management skills, SQL is a plus
  • Strong negotiation skills / ability to convince and influence teams
  • Strong ability to investigate problems at hand, dive deep to the root cause of a problem, find systematic gaps, support it with analytical data and finally address the issue
  • Result oriented, strong commitment to deliver expected outputs
  • Ability to learn and highly adaptive

Job Overview

Please kindly email your resume and cover letter to tuyendung@maisonjsc.com or apply directly at our office at 19th Floor, Vincom Center, 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam.                                                                              

Contact Information

Please send your resume to: tuyendung@maisonjsc.com or upload your resume here.

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