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Customer Experience Manager

Yêu cầu

  • Analyze customer pain points / needs among several cohorts and touch points to identify the most impactful initiatives to improve CLV
  • Benchmark leading actors in customer experience & understand the market to propose the best implementation of CLV initiatives for Maison JSC customers
  • Create & manage CX project roadmap, and drive the initiatives to implement your vision
  • Coordinate task teams around CX initiatives from initiation to successful implementation
  • Modelize and implement programs that will improve organic acquisition and retention while fitting in the customers’ journey (loyalty, referral)
  • Operate autonomously; drive programs end to end including business goals, technical solution (with the support of relevant teams) and all customer and seller-facing aspects

Yêu cầu có kinh nghiệm

  • Analyze customer pain points / needs among several cohorts and touch points to identify the most impactful initiatives to improve CLV
  • Benchmark leading actors in customer experience & understand the market to propose the best implementation of CLV initiatives for Maison JSC customers
  • Create & manage CX project roadmap, and drive the initiatives to implement your vision
  • Coordinate task teams around CX initiatives from initiation to successful implementation
  • Modelize and implement programs that will improve organic acquisition and retention while fitting in the customers’ journey (loyalty, referral)
  • Operate autonomously; drive programs end to end including business goals, technical solution (with the support of relevant teams) and all customer and seller-facing aspects

Mô tả

Please kindly email your resume and cover letter to tuyendung@maisonjsc.com or apply directly at our office at 19th Floor, Vincom Center, 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam. 

Thông tin liên hệ

Vui lòng gửi hồ sơ của bạn tới: tuyendung@maisonjsc.com hoặc Tải lên đây

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